Shipping, Delivery & Returns

Shipping Information

At Tanaman, we are proud to provide our customers with high-quality natural body care products made from the finest ingredients. We understand the importance of getting your orders to you as quickly as possible, which is why we offer fast and reliable domestic shipping within Indonesia.

Shipping Rates and Times

Shipping rates and delivery times will be calculated based on your address and displayed during the checkout process. We have partnered with trusted local couriers to ensure that your order arrives safely and in a timely manner. Please note that we currently only ship within Indonesia.

Order Processing

Once your order is placed, please allow up to 2 business days for us to process and dispatch your package. You will receive an email with tracking information once your order has been shipped. If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service team.

Returns Policy

Hygiene Considerations

At Tanaman, we prioritize the health and well-being of our customers. Due to the personal and hygienic nature of our body care products, we cannot accept returns or exchanges on any items. This policy is in place to ensure the highest level of safety and quality for all of our customers.

Damaged or Defective Items

In the rare event that you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible and, if necessary, provide a replacement or refund.

Order Cancellations

If you need to cancel your order, please contact our customer service team as soon as possible. While we cannot guarantee that we will be able to cancel your order before it is shipped, we will do our best to accommodate your request. Thank you for choosing Tanaman. We are dedicated to providing you with exceptional natural body care products and a seamless shopping experience. If you have any questions or need assistance, please do not hesitate to reach out to hello@shoptanambali.id.